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Delivery Policy
Our appliance stores deliver your products to the areas surrounding our branches in Quebec. Our service is fast and reliable. With real-time tracking, you enjoy a hassle-free experience. Each branch serves its own geographical area, with tailored conditions. Discover below our delivery zones, rates and pick-up options for Laval, Lévis, Gatineau, Longueuil and Saint-Jean-sur-Richelieu.
Delivery area and availability
Each of our branches serves a specific geographical area. The delivery radii and
sectors covered vary according to your reference store.
Appliances Laval - Delivery Area
Our Laval branch serves one of southern Quebec's major urban centers. We cover Laval and the surrounding area.
Areas served :
o Laval
o Montreal
To check if your address is covered, contact our Laval branch at (450) 314-3740.
Électroménagers Lévis - Delivery Area
Our Lévis store serves the entire city of Lévis and the surrounding area. We cover a large territory in the Chaudière-Appalaches region.
Areas served :
o Lévis (all sectors)
o Quebec
Contact our Lévis team at (418) 837-8181 for exact zones and delivery rates.
Appliances Gatineau - Delivery Area
Our Gatineau branch serves Gatineau and part of Montreal. We cover
Outaouais and surrounding areas.
Areas served :
o Gatineau (all sectors)
o Ottawa, Ontario
Call our Gatineau store at (819) 893-0699 to check if we deliver to your area.
La grange liquidation Sherbrooke - Delivery Zone
If you are in Sherbrooke or the surrounding area, you can reach our Sherbrooke branch at 819-864-0825 or on lagrangeliquidation.ca .
Appliances Longueuil - Delivery Area
In Longueuil, we mainly cover the south shore of Montreal and the surrounding area. Our area
delivery area extends over several municipalities.
Areas served :
o Longueuil (all boroughs)
o Montreal
Contact our Longueuil branch at (450) 674-8181 for details of your area.
Longueuil L'entrepôt (Saint-Jean-sur-Richelieu)
Our Saint-Jean-sur-Richelieu warehouse serves the surrounding areas. We cover the Haut-Richelieu region and surrounding areas.
Areas served :
o All cities in Longueuil Centre-ville
To check availability in your area, call our warehouse at (438) 817-8181.
Delivery limits
Important We do not deliver outside Canada. Our delivery services are limited to Quebec.
For homes in mountainous or remote areas, our trucks are not all-terrain vehicles. It is your responsibility to advise us of any problematic roads or entrances. That way, we can take steps to ensure the safety of our delivery personnel.
Fast delivery and real-time tracking
Delivery times
Our deliveries start as early as 6 a.m. in all our branches. The day before your delivery, our team will contact you. You will be given a four (4) hour time slot during which your delivery will take place.
Attention This range may change depending on the day's deliveries.
Advance notice before arrival
If you request it when confirming your delivery, a maximum of twenty (20) minutes' notice can be given to you, at the number of your choice, before our team arrives on site.
Order tracking
You can track the progress of your appliance order in real time. It's simple and practical.
To track your delivery, enter the associated telephone number and the access code received by email. You'll know exactly where your order is. Click here.
The day of your delivery
Deposit and Installation
Our delivery drivers will drop off your appliances at the specified location. It is imperative that the space be cleared before their arrival.
Delivery includes setting up the unit. However, this assumes that the desired location is already prepared and accessible to our delivery personnel.
Picking up your old appliance
Our delivery drivers can leave with your old standard-sized appliances. Make sure
disconnected and emptied.
Important: The unit must be ready for pick-up. Additional charges apply if
we have to move your old appliances.
What is NOT included
Attention The following services are not included in standard delivery:
- No professional installation or de-installation service
- It's your responsibility to protect your floors (no warranty against damage)
Post-delivery inspection
⚠ Important Once delivery has been completed, immediately check that all items on your invoice have been delivered.
Critical time You have 48 hours after delivery to notify us of any problem. After this time, no claims will be accepted.
Delivery Costs and Conditions
Additional charge of 125 $
A fee of 125 $ applies in the following situations:
- You are absent at the time of delivery
- Delivery driver safety at risk (ice, snow, dangerous ramp)
- Your dimensions are incorrect
- Your street is under construction
Additional fee of 100 $ if...
A charge of 100 $ applies for deliveries to 3rd or 4th floors without elevator.
Professional delivery (high-end appliances)
For professional and high-end appliances, special rates apply. These
rates vary according to the dimensions of your appliances.
Delivery rates for professional equipment
| Stoves | Rates |
|---|---|
| 30 inches | 50 $ |
| 36 inches | 100 $ |
| 48 inches | 150 $ |
| 60 inches | 300 $ |
| Refrigerators | Rates |
|---|---|
| 30 inches | 100 $ |
| 36 inches | 150 $ |
| 42 and 48 inches | 200 $ |
Special conditions
- Professional delivery charges only include ✓ steps
- The trade-in price for your old professional appliances ranges from 100 $ to 200 $.
- We suggest using Masonite to protect your floor.
Personalized Delivery
Your proposed time slot doesn't suit you? No problem. We offer a personalized delivery service.
Rate: 150 $ per hour (minimum 2 hours). This service allows you to choose the exact time of your delivery according to your availability.
Important information: This rate begins when our truck leaves our departure point and ends when we return to this address.
Store pickup
For certain products, in-store pick-up is available. This option allows you to save on delivery costs and pick up your purchases quickly.
Pick-up times by branch
Laval
- Monday to Friday: 9 a.m. to 5:30 p.m.
- Saturday: 9 a.m. to 5 p.m.
- Sunday: 9 a.m. to 5 p.m.
Lévis
- Monday to Friday: 9 a.m. to 5:30 p.m.
- Saturday: 9 a.m. to 5 p.m.
- Sunday: 9 a.m. to 5 p.m.
Gatineau
- Monday to Friday: 9 a.m. to 5:30 p.m.
- Saturday: 9 a.m. to 5 p.m.
- Sunday: 9 a.m. to 5 p.m.
Longueuil
- Monday to Friday: 9 a.m. to 5:30 p.m.
- Saturday: 9 a.m. to 5 p.m.
- Sunday: 9 a.m. to 5 p.m.
Longueuil L'entrepôt (Saint-Jean-sur-Richelieu)
- Monday to Friday: 9:30 a.m. to 6:00 p.m.
- Saturday: 9:30 a.m. to 5:00 p.m.
- Sunday: 9:30 a.m. to 5:00 p.m.
Eligibility and procedure
If the «In-store pickup» option is indicated in the product description, the product is eligible. You will receive an email confirmation when your items are ready.
Pick-up window: 7 days maximum. After this period, the product may be resold and you will have to make a new selection.
At pick-up: Bring your proof of purchase and valid ID. Our team will check your order before handing over your appliances.
Warranties and liability
All our sales are final. All our products come with a one-year warranty on parts and labor.
ImportantThe legal warranty is not valid on «as is» products. These products are sold in their current condition.
Slight imperfections and missing components (which do not interfere with proper operation) are always mentioned by the seller during the sale. Consequently, they cannot be the subject of a complaint to the after-sales service.