Frequently asked questions
Consult our FAQ (Frequently Asked Questions). Here you'll find answers to the most frequently asked questions about our new, open-box and refurbished appliances. Our branches in Quebec guarantee professional service with warranties and delivery options. We've thought of everything to help you buy with confidence. Take advantage of savings up to 30% on our appliances in Laval, Lévis, Gatineau, Longueuil and Saint-Jean-sur-Richelieu.
Our 5 branches in Quebec
| City | Phone | |
|---|---|---|
|
Laval |
(450) 314-3740 |
info@electroqc.ca |
|
Lévis |
(418) 837-8181 |
info@electroqc.ca |
|
Gatineau |
(819) 893-0699 |
info@electroqc.ca |
|
Longueuil |
(450) 674-8181 |
info@electroqc.ca |
|
Saint-Jean-sur-Richelieu |
(438) 817-8181 |
info@electroqc.ca |
Products & Quality
Find out all you need to know about the quality, origin and prices of our appliances. Our products are tested and verified by our certified technicians.
An "as is" product is sold in its current condition. It may present one or more minor aesthetic imperfections.
Important These imperfections have no impact on the proper functioning of the device. All our products are tested and verified by our technicians before being put on sale.
Yes, we offer new appliances in all our branches. We offer new, unpacked models, display units and refurbished products.
All our appliances are tested, verified and guaranteed. They are 100% functional and come with a one-year warranty.
Our appliances come from reliable, recognized sources. We work with recognized manufacturers, official distributors and showrooms.
Every product goes through a rigorous quality inspection. Our certified technicians check and test all our appliances before they go on sale in our stores.
We offer attractive deals at all our branches.
New models, open box, slight cosmetic imperfections or end of series. Save by buying at liquidation prices, in addition to our guarantees. All our appliances are tested and functional.
A new device whose packaging has been opened for various reasons. This could be for in-store display, verification or unused return.
These products work perfectly and are resold at a reduced price. They have never been used, are brand new and retain all their manufacturer's warranties.
An appliance tested and verified by our certified technicians. Every appliance undergoes a rigorous and thorough inspection.
The process includes professional cleaning and comprehensive performance testing. If necessary, defective parts are replaced with new ones.
Important : The majority of our refurbished appliances are already in perfect working order when we receive them.
No, absolutely not. Imperfections are strictly visual and aesthetic. They may be slight dents or superficial scratches.
Functional appliances, tested and guaranteed. These imperfections are always mentioned by our sales staff at the time of purchase. Consequently, they cannot be the subject of an after-sales complaint.
APPLIANCE WARRANTIES
Discover our legal and extended warranties available in all our stores. We offer comprehensive protection for your appliance purchases.
Our units are covered by a 1-year warranty. In addition, the manufacturer's warranty applies according to the manufacturer's terms.
Yes, an extended warranty is available at all our branches. It can be registered within the first 11 months of purchase.
It offers protection for up to 5 years, ideal for ensuring the longevity of your appliances, and can be renewed before it expires.
Consult our advisors at your nearest branch for more information on this option.
Immediate verification on delivery is mandatory. If the product is not in the same apparent condition as seen in the store, make any necessary reservations with the delivery personnel on site.
You have 48 hours following delivery to report any reservations. This includes any apparent defect, cosmetic defect or non-conformity.
Attention Acceptance without reservation removes the right to invoke any apparent defect. After the 48-hour period, no manufacturer will accept a complaint.
Important The warranty is void if the product is not installed by a professional with a valid RBQ license. A supporting invoice is required.
In the event of a service call, a charge of 150$ will apply if the defect is the result of improper installation or use. If the customer lives more than 50 km from Montreal, an additional charge of 1$/km will apply.
DELIVERY OF YOUR HOUSEHOLD APPLIANCES
Our branches offer a professional delivery service in their respective areas. Each store serves its own region with tailored conditions.
We deliver to a very large territory in Quebec. Each branch serves its own geographical area.
Please check with your nearest store for available delivery zones based on your location. Zones vary by store and type of product purchased.
Deliveries start as early as 6 a.m. in all our branches. The day before your delivery, our team will contact you.
You will be given a four (4) hour time slot during which your delivery will take place. This time slot may change depending on the day's deliveries.
Thanks to Cigo Tracker, you can follow the progress of your order in real time. To track your delivery, enter the associated telephone number and the access code you received by e-mail.
Yes, our delivery drivers can leave with your old standard-size appliance. Just make sure it's unplugged and emptied before they arrive.
Attention The unit must be ready for pick-up. Additional charges apply if we have to move your old units.
Yes, for certain products. Your salesperson will tell you whether the model can be taken directly from the store after purchase.
Pick-up times vary by store. Please refer to our delivery policy for pick-up times at your nearest store.
AFTER-SALES SERVICE
Contact customer service immediately:
- Telephone: 450-674-8181
- Email : info@electroqc.ca
Our advisors will guide you to the best solution for your situation. Have your purchase invoice and serial number ready.
Documents required :
- Your purchase invoice
- Device serial number
- A detailed description of the problem
- Photos if possible
Our customer service team will get back to you as soon as possible to solve your problem.
PAYMENT OPTIONS AND FINANCING
We accept the following payment methods at all our branches:
o Visa and Mastercard
o Interac debit card
o Bank transfer
o Cash (in-store only)
o Flexiti financing
Important All payments must be made in full before delivery can be scheduled.
No payment is accepted at the time of delivery.
Yes, we're proud to partner with Flexiti in all our branches. We
We offer various financing plan options to suit your budget.
Flexiti financing benefits :
o Rapid branch approval
o Flexible payment plans
o Options with attractive terms
o Accessible for appliances, furniture and mattresses
You can apply directly at your nearest branch. Our
advisors will guide you through the process. Bring valid identification.
RETURN AND REFUND POLICY
IMPORTANT : All sales are final. This policy applies to all our branches in Quebec.
No refunds will be given once delivery has been accepted. Please check your choice before finalizing your purchase.
However, there are exceptions. If there is a problem with the purchased good existing at the time of its delivery or if the good is not in conformity with the description, contact us.
The buyer may, as soon as possible after receipt, make a request for exchange or refund to the sales department via info@electroqc.ca
If circumstances warrant :
- In case of refund : The amount debited will be credited as soon as possible.
- In the event of an exchange: We will offer a product of the same nature and of an equal or lower cost.
superior.
If we agree to take back a delivered item, a credit note will be issued to the customer. The amount corresponds to the price paid for the appliance or piece of furniture, including taxes.
In exceptional cases, a refund may be granted. However, conditions always apply.
A restocking fee equivalent to 25% of the invoice amount (including taxes) will be deducted. In addition, return shipping costs will be charged to the customer.