Privacy policy
1. Commitment
This policy applies to all our branches. We explain here how we collect, use and protect your information.
personal. Our approach complies with current Quebec and Canadian legislation.
Applicable laws :
o Act respecting the protection of personal information in the private sector (Quebec),
o Personal Information Protection and Electronic Documents Act (PIPEDA - Canada),
o Bill 25 (modernization of the protection of personal information - Quebec).
By using our website, visiting our stores or doing business with us, you are accepting the practices described in this policy.
Who we are
- Sector of activity Sales of household appliances,
- Location Our Quebec branches (Laval, Lévis, Gatineau, Longueuil, Saint-Jean-sur-Richelieu),
- Service area Quebec City and surrounding areas.
COLLECTION OF PERSONAL INFORMATION
When you store at our stores, we may collect certain information
to ensure that your purchase goes smoothly.
2.1 Types of information collected
Identification information
- First and last name
- Mailing address (for delivery in Quebec)
- Phone number
- Email address
Navigation Information (Website)
- Pages visited on our site
- Time spent on each page
- Links clicked
- Cookies and similar technologies
2.2 Collection methods
The collection method is as follows:
Directly to you:
- In-store at our 5 branches
- By phone
- By e-mail
- Via our website (online forms)
- On delivery
Automatically (web browsing) :
- Browsing cookies
- Newsletter subscription
3. Use of Your Information
We use your personal information for the following purposes only. Each use complies with Quebec privacy laws.
3.1 Order processing
- Process and complete your purchases of household appliances, furniture and mattresses
- Manage delivery in Quebec from our branches
- Contacting you about your order
- Issue invoices and receipts
- Manage returns, exchanges and warranties
3.2 Customer service
We use your personal information to :
- Answering your questions and requests for information
- Provide technical support or assistance
- Resolving problems and complaints
- Monitor customer satisfaction
3.3 Marketing and communications
With your explicit consent, we may use your details to :
- Inform you about our promotions and sales
- Send you e-mails via our newsletter
- Offer you products that may be of interest to you
- Invite you to special in-store events
You can unsubscribe at any time by clicking on the unsubscribe link in our emails or by contacting us directly.
3.4 Improving our services
We use your information to :
- Analyze purchasing habits and preferences
- Improve the user experience on our website
- Developing new products and services
- Conduct market research to better serve customers in Sherbrooke and the Eastern Townships
4. PROTECTION AND SECURITY OF YOUR DATA
Security of personal information
We take the security of your personal information very seriously. Several measures are in place to protect your data in all our branches.
Technical measures :
- SSL encryption (HTTPS) for all online transactions
- Secure servers with firewall
- Up-to-date anti-virus and anti-malware systems
- Regular, redundant backups
- Restricted access to databases
Organizational measures :
- Staff training on data protection
- Strict internal confidentiality policies
- Access to information limited to authorized personnel only
- Confidentiality agreements with employees
- Periodic safety audits
Physical measurements (Sherbrooke store) :
- Security and surveillance systems in all our branches in Laval, Lévis, Gatineau, Longueuil and Saint-Jean-sur-Richelieu.
5. Sharing Information with Third Parties
5.1 When do we share your information?
We may share your personal information in the following situations only:
Essential service providers :
- Carriers and deliverers: To deliver your appliances, furniture and mattresses in Sherbrooke and the Eastern Townships
With your explicit consent :
- Loyalty and rewards programs
5.2 Sharing protection
All our third-party service providers are contractually bound to :
- Use your information only for the agreed purposes
- Protecting your data with appropriate security measures
- Not sell or disclose your information to other parties
- Delete your data when it is no longer required
We never sell your personal information to third parties.
6. Cookies and Tracking Technologies
6.1 What is a cookie?
A cookie is a small text file stored on your device (computer, phone, tablet) when you visit our website. Cookies help us to improve your browsing experience.
6.2 Types of cookies used
Essential cookies (mandatory) :
- Necessary for site operation
- Shopping cart management
- Memorize your language preferences
Performance cookies (optional) :
- Measuring the effectiveness of our marketing campaigns
- Identifying the most popular pages
Marketing cookies (optional) :
- Facebook Pixel: Targeted advertising on Facebook/Instagram
- Google Ads: Remarketing and Google ads
- Personalize ads according to your interests
6.3 Managing your cookie preferences
You have control over cookies:
- On your first visit A banner allows you to accept or reject non-essential cookies.
- In your browser You can block, delete or manage cookies via your browser settings.
- Chrome: Settings > Privacy and security > Cookies
- Firefox: Options > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Cookies and site permissions
Note: Rejecting cookies may affect certain site functions (shopping cart, preferences).
7. Your rights and options
User rights
In accordance with Quebec and Canadian privacy laws, you have the following rights:
• Withdraw your consent You can withdraw your consent to the processing of your data at any time.
• Ask for details You can ask how your information is used and by whom.
8. Retention of Information
We keep your personal information as long as necessary.
This period varies according to the purpose of the processing.
Data is kept for the purposes described in this policy or to comply with our legal obligations. After this period, it is securely deleted.
9 Modifications to the Policy
9.1 Updates
We reserve the right to modify this privacy policy at any time to reflect :
- Changes in our business practices,
- New legal requirements (e.g. Law 25),
- Evolving technologies,
- Improved data protection.
9.2 Acceptance
Your continued use of our services following the posting of a revised policy constitutes your acceptance of the changes.
Date of last update: 28/01/2026
Contact us :
• Si vous avez des questions, préoccupations ou demandes concernant cette politique de confidentialité ou le traitement de vos renseignements personnels, contactez-nous.
10. Contact us
If you have any questions, concerns or requests regarding this privacy policy or the treatment of your personal information, please do not hesitate to contact us.
Customer service : 450-674-8181 ou formulaire de contact
Contact details for our branches
| City | Phone |
|---|---|
|
Laval |
(450) 314-3740 |
|
Lévis |
(418) 837-8181 |
|
Gatineau |
(819) 893-0699 |
|
Longueuil |
(450) 674-8181 |
|
Saint-Jean-sur-Richelieu |
(438) 817-8181 |