“Sold as is” is an expression used in sales to specify that the item is sold in its current condition, without warranty or modification on the part of the seller. This means that the buyer agrees to purchase the product in the exact condition in which it is found, with all its defects, without the seller being responsible for any problems or imperfections that may subsequently arise.

We have the opportunity to offer exclusive appliances that are, among other things, returns from manufacturers or distributors, showroom models, end-of-line models or open boxes.

Our goal is to offer you the best prices, allowing you to benefit from discounts ranging from 10% to 30% compared to the standard prices advertised by the major retailers. In addition, the majority of our products are sold “as is”, which means that some units may present slight aesthetic imperfections or be considered “open-box”, and must therefore be sold at a reduced price.

In the same vein as “new and unpacked”, this refers to a device that has been opened at some point, for a number of reasons:

Customer returns: If the box has been opened and returned by a customer on the same day as delivery, and the product is in its original, unused condition, it will also be considered as opened.

Showroom: The product may have been displayed in the store, removed from its box for closer examination. However, it has not been used and is still considered new.

Retailer inspection: Sometimes, sales associates or retailers may open a product’s box to check its contents or condition before selling it.

A product marked as “Refurbished” is an item under warranty that has been previously used, then restored to near-new condition by a specialist. Refurbished products can come from a variety of sources, including customer returns, faulty items that have been repaired, in-store demonstrations or overstock.

The refurbishing process includes several steps that our technicians will take care of:

Inspection: The product is carefully examined to identify problems, signs of use and damage.

Repairs: Any necessary repairs are carried out to restore the product to its optimum operating condition.

Cleaning: The product is thoroughly cleaned to remove dirt, dust and traces of previous use.
Replacing defective parts: Parts found to be defective are replaced with new or repaired parts.

Testing: The product undergoes rigorous testing to ensure that it functions correctly and meets quality standards.

Reconditioned: The product is reconditioned in new packaging or in its original packaging after being restored.

Refurbished products generally offer a good compromise between the quality of a new product and the lower price of a used one.

Yes, buying a refurbished appliance is an ecological and responsible choice! Not only will your bank account benefit, but you’ll also be doing your part for the environment.

Électroménagers Longueuil is bound only by the legal warranty provided by the Consumer Protection Act for the devices sold, to the exclusion of any other conventional or legal warranty.

Notwithstanding the preceding clause, the purchaser benefits from a conventional warranty offered by the manufacturer of the devices sold. However, it is expressly understood between the parties that the seller is under no obligation to honor this manufacturer’s warranty and is in no way bound by it.

Yes, the extended warranty offers you greater security. It can be registered within the first 11 months of purchase and renewed before its expiry date.

If the product(s) purchased as is are not in the same apparent condition as seen in the store, it is the responsibility of the customer or the person present at the time of delivery to make any necessary claims with our delivery department at the time of delivery. In the case of new, boxed products, the customer must notify our after-sales service department of any claims within 48 hours of delivery.

► Acceptance of the appliance(s) by the customer or his representative without expressing any reservation shall remove the customer’s right to subsequently invoke any apparent defect, cosmetic defect or lack of conformity, and the appliance sold shall be deemed to be free of any such defect or fault. The same conditions apply if the 48-hour period is exceeded for new boxed products.

► No manufacturer will process a complaint of apparent defect, cosmetic defect or non-conformity if it is submitted to Électroménagers Longueuil after the 48-hour period following delivery.

► When a claim is made by the customer and the apparent defect, aesthetic defect or non-conformity is recognized by Électroménagers Longueuil, the latter may, at its sole discretion, decide to replace the product recognized as defective or to refund the purchase price paid for said good, without any other compensation of any kind whatsoever.

► Électroménagers Longueuil is bound only by the legal warranty provided by the Consumer Protection Act for the appliances sold, excluding any other conventional or legal warranty.

► Notwithstanding the preceding clause, the purchaser benefits from a conventional warranty offered by the manufacturer of the equipment sold. However, it is expressly understood between the parties that the seller is under no obligation to honor this manufacturer’s warranty and is in no way bound by it.

► The warranty will be rendered null and void if the product is not installed by a professional with a valid R.B.Q. license and invoice.

► For service calls, a fee of $150 will be charged if the defect reported by the customer is the result of improper installation or use. If the customer lives more than 50km from Montreal, an additional charge of $1/km will apply.

Yes, for some products, you will be able to take them directly from the store after purchase. However, there may be specific recommendations that your sales associate will discuss with you at the time of purchase.

All payments must be made in full before delivery can be scheduled.

We do not ship outside Canada. Here are the areas we deliver to:

1. Capitale-Nationale
3. Eastern Townships
4. Montreal
5. Outaouais
12. Chaudière-Appalaches
13. Laval
14. Lanaudière
15. Laurentides
16. Montérégie
17. Centre-du-Québec

We also deliver to Ottawa!

We can take out your old standard-size appliance, but it is important that the appliance be unplugged, emptied and ready for pick-up. Additional charges apply if we must move your old appliances.

Find all the information you need about delivery and store pickup on our delivery policy page.

Place a toll-free service call at 1-800-674-8181 or request service online by filling out the form. 

We’ll be happy to find the right solution for you. Please note that our after-sales service is only available Monday to Friday, 9:00a.m. – 5:00 p.m.

We accept Visa, MasterCard, Interac Debit and wire transfers. You can also pay cash in-store.

Yes, we’re a proud partner of Flexiti and offer a variety of financing plan options. To find out more, please visit our Flexiti page!

All sales are final.

Électroménagers Longueuil does not grant any refund to customers after acceptance of delivery. However, if there is a problem with the item purchased at the time of delivery or if the item does not match the description given on the Site, the Purchaser may, as soon as possible after receiving the item, request an exchange or refund by contacting our after-sales service department.

If circumstances justify it, Electroménagers Longueuil will apply its refund or exchange policy. In the case of a refund, the amount charged to the Buyer’s credit card by Electroménagers Longueuil for the purchase of the returned good will be credited as soon as possible. In the event of an exchange, Electroménagers Longueuil will offer the Purchaser a product of the same nature and of an equal or higher cost.

If Électroménagers Longueuil accepts to take back a delivered item, a credit note will be issued to the customer equivalent to the price paid for the unit, including taxes. If an invoice is cancelled for items not yet delivered, a credit note will be issued for the value of the deposit paid by the customer, up to the total amount of the invoice if it had been paid in full.
Exceptionally, a refund may be granted, but a restocking fee equivalent to 25% of the invoice amount, including taxes, will be deducted from the amount refunded. In addition, the cost of returning the item will be borne by the customer.